Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thezasha.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Daniel Reyes –
Very beautiful. I highly recommend it❤️❤️
Майя Шнайдер –
Very beautiful ring. Size 6 perfectly sat at 16,5
María Concepción Méndez –
Precious
Donna Ramos –
Cool ring, stylish, large. It’s been a month.
Костянтин Винниченко –
The ring is beautiful. Finger does not cut. Polished perfectly!!! 8 size at 18 excellent village. Delivery 25 days. I’m happy!!!
Mark Welch –
Verry nice but small do you thing 7 or 8 is better
מאיר לנדאו –
Amazing!!!
Fiona Verstraete –
Ogolnie Super but unfortunately for small
Fikret Alkan –
The item arrived in 94 days. Delivery time is too long. but I liked it very much. therefore I definitely recommend it. thank you.
Инесса Угловa –
Ring super thank you! Size matches %
Любов Гриценко –
Very cute.
Stephen Lopez –
quite big for a size 9
Дарья Долгих –
Excellent costume jewelry, on rus size 17 ordered number 7 all came up. Seller recommend
Gloria Wallace –
As in picture
Альберт Жгилёв –
Thank you
Jordan Richard –
Perfect nickel, engraving at the top
Kenneth Hunt –
Beautiful!
José Pinto –
Muito bonita e cor ótima por ser aço. Chegou em 29 dias no Brasil.
Catalina Calvo –
They’re very pretty. Received in 14 days. Thank you
岡田 楓 –
very cute!
Karolina Kubiak –
Exactly as the picture, and even nicer. Seller quickly sent goods but somewhere utknęła Shipment ordered 15.05 dotarła 1.07. Napewno yet cos zamówię. Thank you
Adriana Puerta –
The order didn’t arrive but the vendor returned the money
Aurora Arias –
The ring is pectacular. Size 7 correct. Thank you salesman. Right now i’m going to make more orders.
Lori Rivera –
It’s very nice. Let’s hope it doesn’t get ugly. It took almost a month to arrive in spain.
María del Mar Hernández –
Very nice. Arrived fast and good packed. it lookes even better than in the picture.
Liam Werner –
Perfect!!! Beautifully on the photos, thanks +++++
Nikodem Pawlak –
Very nice. See as will wyglądały during use.
Екатерина Кабановa –
Everything corresponds to the description. Some rings look better than in the photo. At 17,5 ros. size approached 7
James Ellis –
Love you guys! Perfect!!!
Lawrence Stewart –
Super rings. Come quickly. Tracked. Very beautiful. The main thing is that they do not fit)))
Aaron Duncan –
Excellent
Carol Holland –
The ring is beautiful. It’s been in 1.5 months. Took the size 9 and the big on my finger, got 8 to take
Martín Santos –
Very nice
Deborah Keller –
Nice color is good looks very nice on
María Concepción Nieto –
Very nice, just like the picture
Валерий Фадеев –
It’s OK. To St. Petersburg for 1,5 months.
Alexander Perez –
As described and quick postage. Than you
Мирон Цивилёв –
The ring is just super. In size. I will order more. Thank you)))