Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in the UK by Royal Mail - Parcel Force, in China by ePacket or EMS, and in the USA by USPS. Speedy deliveries attract charges and you will have options to choose from at the checkout page..
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingdom |
5-15 Business days |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thezasha.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Maria Tran
The order went a month to Kazakhstan, according to the description. The hamelion ring changes color from temperature. The ring is small, I ordered two 16 and one 17, and I came all 17 and I approached 17, although I wear 16 ring size
Adedunni Ilayasu
good condition
Zachary Jordan
Very good product arrived on the date indicated in uruguay
Эдуард Якушев
Beautiful ring.
Urs Steiner
ok
Анжела Евсеевa
A month and 10 days before Krasnodar, threw in a box, did not sleep
Марія Галицький
в Днепр пришло за 1,5 месяца. Само кольцо прикольное, но очень маломерит, нужно брать на размер, а то и 2 больше. На безымянный палец всегда беру р.6 (наш р.16). Кольцо отдала ребёнку, он рад, балуется им, то ложит в хотлильник, то достаёт…за товар спасибо!!!
Imad Amghar
Reçu le 18 06 2019
Giovanna Cruz
Beautiful! AND works perfectly
Simão Almeida
Very good well packaged and all OK come quickly reached a month
Phillip Contreras
Hello, everybody. True color changes, but shipping is long) (
Феликс Попов
The goods are good… my daughter is happy
Тарас Буркавцов
Ordered 16 size, sat down like a glove) very beautiful ring, the color changes every few minutes)
Ισαάκιος Ζυγομαλάς
Everything ok…
Степан Давыдов
очень долго шла посылка, все понравилось, только колечко маломерит, 17 подходит на 16-16,5 размер
Альбина Седых
I moto moto
Зоя Яблоковa
Zbs
Инга Якушевa
To moscow 2,5 months. Without tracking
Никита Ковалев
Ordered for a gift. Everything is super!
Инга Шаповаловa
Changes its color from heat, siotryvaet very much.
Laura Sims
Excellent goods. I liked it very much.
Ярослав Жиганов
Rings are excellent, the color instantly changes. The parcel was two months old
Lisa Lopez
A good ring, the color changes quickly. Recommend
Nacsa Barnabás
Ok, small size (7)
Анфиса Тарасовa
Very very very beautiful
Зина Лазаревa
The ring changes color, very beautiful
Afsana Chowdhury
The product is very good exactly shown as the picture. it took time to deliver. but the product is excellent.
Matilda Taylor
great
Стас Плотников
The size is the same. Shipping fast.
Альбина Абрамовa
The ring came very quickly. Really change color
Николай Хватов
The child is happy, changes color, the size approached
Леся Воробьёвa
The ring is wonderful! Perfectly changes color. The size is a little too small, i advise you to take a little more. In general, the order is happy!
Kənan Qasımlı
super.
Наталя Давиденко
Everything is fine. Color change =)))
Іван Давиденко
All OK)))
Борис Жердев
Got the rings. Such as in the description and in the photo. The color changes depending on the temperature. The parcel was almost 2 months old.
Jacob Chapman
great
Doris Jones
Cute and the perfect size
Давыд Новиков
The parcel is good and beautiful.
Роза Тимофеевa
Thank you all well
Lawrence Tucker
Super pabotaet. 5 star.
Аркадий Андреев
Good ring, shop 5 +++!
Кира Алексеевa
Cool ring,, really changes color.
Grzegorz Michalak
super
Jose Wade
Excellent
Владислав Голанов
⭐️⭐️⭐️⭐️⭐️ Thanks you very much very fast delivery good service good product Thanks you ⭐️⭐️⭐️⭐️⭐️
Ryan Garrett
Color menyatsch
Turner Gagné
Too slow getting here