Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in the UK by Royal Mail - Parcel Force, in China by ePacket or EMS, and in the USA by USPS. Speedy deliveries attract charges and you will have options to choose from at the checkout page..
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingdom |
5-15 Business days |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thezasha.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nicola Gentile
Absolutely wonderful!!! Deserves 10*!!! Perfect tone of gold, amazing stone, great manufacture, very solid ring I looooove it!!!!!!!!!!!!!!!!!!! Thanks!!!
Sara Bates
Size 10 is too big for me. But all that is my fault because I order it without knowing my size. After all it is beautiful, so I present it to my friend.
Simão Moreira
It Took almost 60 days. Long. However the product is quality. Recommend.
Wies Gerritsen
gold colour looks very cheap
Saad Kayani
i like it
Consuelo Santana
Excellent article
Hugo Alvarado
THXS GREAT RING, GREAT QUALITY RECOMMENDED…
Ava Kelly
Many thanks.
Isabel Nieto
It was what i expected.
Luca Vogt
wonderful ring. the stone is very nice. i am very happy.
Bukola Adamu
good quality….. fantastic.
Philipp Schubert
perfect
Steven Murphy
I didn’t get the goods, but i got the money back. And it pleases.
Elizabeth Holland
Very nice. fast delivery. I will shop with again in future.
Ιωάννα Δραγούμης
Very accurate. Looks more nice from closer. Great quality A++
Paul Schouten
Beautiful ring hundred percent satisfied
Lucía Núñez
Bien
Monsur Rahman
Uncomfortable big size. but stone is very nice.
Paul Wells
A beautiful ring at a reasonable price.
Gaspard Gay
Magnifique
Julia Montgomery
good thanks
Софья Хариновa
Big, heavy, solid.
Johnny Richards
I stay very perfect good product
Adam Richards
I have received the item. thanks
Marion Humbert
Delivery OK and quality ok. Nickel!!
Cristina Mora
Very nice
Abel Ortiz
THXS, GREAT RING, RECCOMENDED
Willem van Beek
Look beautiful.
Maéva Pierre
CONFORME
Thomas Ouellet
ok
Carolyn Hall
I love theses watches I will order again.
Paul Gaillard
very very very happy big thank’s
Ann Pearson
Took 2 months
Asif Hussain
good quality
Matyáš Zelenka
Děkuji
Mariam Masood
not recieved yet