Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in the UK by Royal Mail - Parcel Force, in China by ePacket or EMS, and in the USA by USPS. Speedy deliveries attract charges and you will have options to choose from at the checkout page..
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingdom |
5-15 Business days |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thezasha.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lisa Keller
Very beautiful Watch. Ribbon is a little gross. Fast Delivery.
Татьяна Цивилёвa
Fast delivery, everything works.
Filip Kaźmierczak
PERFECT. 5 STARS !!!!!! thanks
Ryan Bell
nice like in the picture .thanks
Павел Зимин
The goods did not come, the money was returned
Crystal Sanders
Convenient and easy to sit on hand. Interesting design
Альберт Савин
I really liked it, it looks even more beautiful than in the photo
Adéla Skoda
Hello, today the watch came. Please cancel the dispute.Jana Landová
Anaëlle Roux
Merci
Christopher Salazar
I loved very good packing protection and came to date
Czesław Szczepaniak
Goods consistent with the description. For its price brilliant!
Ashley Cruz
Very nice watch get lots of compliments
Pafnucy Pietrzak
Watch beautifully the presents only minus very long waiting time after hence recommend
Charlotte Garnier
Twice I order this watch, this one to make a gift because the person found it really pretty! Very satisfied
Ефим Щеглов
Watch Super!!! As in the photo.
Robert White
Super
Nicole Ribeiro
Very beautiful
Beverly Coleman
Super Watch
Kathleen Hudson
Very beautiful watch fast delivery month and in rb recommend
Killian Poulain
Parfait
Jacob Tran
Watch is cool!
Noemi Battaglia
Beautiful watch… Same to the picture and description. Free shipping a little slow (50 days around).
Samantha Weber
HI sorry for late reply just to informed you that i receive my item thank you and best regards Pamela
Алёна Богдановa
Good, I advise
Roma Sikora
3 weeks and is.
Jose Young
yo let me telly you my wife love them so mush she is going to order some more
Sylwia Kowalczyk
All OK. Watch beautiful.
Pari Bhatnagar
Good watch.. is pink gold colour.. all is ok
Ágatha Rodrigues
Very beautiful but not recommend to those thin wrist
Douglas Dias
show
Donna Campbell
Very cautious delivery
Debra Mendoza
Good
Jerry Chen
Thanks for fast shipping
Rebecca Hanson
good
Снежана Зайцевa
Good watch. Everything is fine!
Настасья Ивановa
The watch is very beautiful, look elegant and the bracelet is comfortable. Very satisfied!
Лина Фёдоровa
All is well, only the parcel went for a long time.