Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thezasha.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ayaan Rao –
Very good
Elizabeth Knight –
Beautiful❤Good quality and comes fast
Terry Ford –
Came for 3 weeks. A couple of links removed, as they were large. The clock itself stops all the time, then goes again in a day.
Musa Yusifzadə –
Excellent
Rocío Martín –
Lovely, arrived fast 12 days i recommend the vend
Никита Жгилёв –
It came in a month. everything is super.
Roberto Galli –
Fast delivery love me well
بسمة الرقيبة –
Very nice but delayed demand in arrival
Sebastian Smith –
Very beautiful thank you
Алина Казаковa –
The watch received 08.01.2019. I liked the clock. Battery inserted. Packing of the parcel is very reliable. Seller recommend.
Roger Coleman –
The watch arrived really fast, but the batterie was not working.
Gary Brown –
Thanks I love it
Debra Holmes –
I will come again
Gregory Welch –
Beautiful
Kinsley Lavoie –
beautiful
גדעון זיו –
Beautiful watch ואלגנט, like in description
Nisa Kaya –
Tesekkurler
Lunja Amghar –
Merci boucoup
Charlie White –
All good.
ريم الباحوث –
Beautiful and heavy and its color is wonderful
Ralph Ward –
Product received within expectations Like watch… Recommend
Vincent Crawford –
A ++ Excellent very according to the description
Laura Rand –
Excellent
Paul Pena –
Really fast shipping. Would recomend to anyone.
Madis Sild –
Super, thank you, i recommend!
Berat Altan –
Looks very nice thank you❤️
Светлана Завьяловa –
great thank you
Lily Mills –
love it thnk you
Аркадий Казаков –
Fully corresponds to the description.
Susan Richardson –
i like it very much
Élisa Breton –
Very beautiful I love
Adamu Ajayi –
it’s OK, hope it won’t peel off.
Francesca Sala –
Very nice i gusti
Grace Ruiz –
very nice watch. 🙂
George Wells –
All ok
Roy Turner –
Received my order..its a beautiful watch.
Urs Roth –
Super fast and very beautiful
Randy Payne –
I will visit again
Danilo Rodrigues –
Very good product gorgeous photo loved
Carlotta Ilsner –
very beautiful thanks
Bilal Özkes –
It is very beautiful
Альбина Завьяловa –
Good watch!, quickly delivered. Metal of very good quality,
Jerry Clark –
thanks good
Rana Yöndem –
Arrived in three weeks very nice No problem
Charlotte Thompson –
Very good thank you
Tlaytmas Acemrar –
Very pretty
Евгения Ермолинa –
Chic clock. The truth for my skinny handle is great
Jessica Lynch –
Beautiful watch this is my second time of buying is lovely.
ლამარა ფუტკარაძე –
thanks
Alex Martinelli –
Beautiful
עופר לוי –
מושלםםם simple מההממםם thank you very much
Евгений Царёв –
Everything is fine! The movement of the watch mechanism is accurate. Shipping and fast delivery. Seller thanks!!!
Tilelli Ahelluc –
Bien reçu, merci.
Omar awragh –
I have received my parcel and I am satisfied think you so much
Silvia Calvo –
Very nice good quality i am happy thank you very much i recommend
Леон Зощенко –
Ok!)
Kelly Roberts –
I am very satisfied. I recommend
Abdo Ahelluc –
It’s excellent worth more than five stars thanks
Denise Phillips –
Thnx well received,
Pamela Guzman –
I love it. thank you.
Domenico Santoro –
so beautiful I love it
Henry Gordon –
To open the watch was very difficult to close it too
Gary Snyder –
Great.
Peter Powell –
So beautiful but Seller did not include a case. Disappointed on that.
Aganga Kabir –
love this wrist watch the second time am ordering it. going to order another one for myself this time.
Ryan Hawkins –
Good
מיכאל בנימיני –
Aaaaaa
Ann Richards –
Very beautiful, fast delivery, very satisfied,, it matches the picture. Order 4/1/19, received 12/1/19,.
Carl Lopez –
Thank you
Mathilde Chevalier –
Three jolie j’ adore
Paola Silva –
Order of january 9th, nice
Mirko Bianco –
Good
Rüştü Kandemir –
Thank you
Bobby Armstrong –
Very quickly came, everything works, i liked the quality very much thanks to the producer.
Sean Griffin –
It’s pectacular. it’s better than in The picture.
Софья Харитоновa –
Качество очень хорошее, можно покупать.
Любовь Хватовa –
Great watch! I recommend!
Abdessamad Amghar –
Good
Stephen Mendoza –
Thank you. Very fast shipping!
Giovanna Rodrigues –
Omit good my wife liked
Patricia Silva –
Beautiful charm me
Rose Williamson –
hermosooooo
Валентин Дьячков –
Chic watch!! I will remake the buckle. As it turns out on the side .. But in fact, the watch is better on the hand look than in the photo!!
Hülya Meltem –
Sweet.
יהודה ויצמן –
Thank you very much for the order, very fast shipping, very beautiful, wish you good prosperity
Юрій Жердев –
Good
Martha Carvajal –
Very nice
Amy Wilson –
so adorable
Tlaytmas Ameqran –
Super
Aleksandra Männik –
Thank you, I recommend…
Angela Wong –
Excellent product.
Lisa Montanari –
Good Quality
حسن السعيد –
Awesome watch.
Júlio Cruz –
All right, VMS durability.
Francisco Javier Sáez –
very beautiful
Léa Lefevre –
Top nothing to say
Евгения Ивковa –
Super!!!
חיים שפיר –
Fine