Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thezasha.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Eduardo Díaz –
Arrived today. Like and am using. Worth. Model as picture
Luís Mello –
The product is very good, meets the specifications
Микола Галицький –
The goods came quickly to ukraine, everything is fine.
Вадим Щукин –
I didn’t get the money back.
Ольга Долгих –
Great watch. Husband is pleased
Tiffany Nguyen –
good
Адам Назаров –
Normal
Sarah Woods –
All right
Aishat Bala –
nice and cool but came late
Dennis Beck –
I live in kazakhstan, shymkent. Ordered 17.02 came 20 or 21.03. Dad asked him to order, all as in the description, but they are more to me. The watch is not adjustable in any way. Dad has not yet measured, i do not know if he will give a small brush. Let’s see. And i really liked this watch. P.s if i were a man with a big brush, i would definitely still order
Альбина Шаповаловa –
Everything is neat, nowhere scratched, in the protective film came. The watch is light but beautiful
Егор Смирнов –
Well packed and quickly shipped
Johnny Lawson –
I get everything well and well protected.
Рoмaна Довженко –
The clock came very quickly. But in the picture they look much better. Body and bracelet all in the sink. The impression that they were already worn.
Letícia Azevedo –
Beautiful watch. Good size, works OK
عبد المجيد الناصر –
It’s okay. Good.
Zachary Willis –
The watch is fair for its price but next time expedite the shipment
Артём Лазарев –
Just watch.
Наталья Ермолинa –
Gorgeous watches
Willie Chen –
fast shipping… cool watch… love the bold face… I recommend
Edward Perkins –
Good and nicely made.
Nicolás Carranza –
Beautiful excellent
Галина Буркавцовa –
Quickly came
Doris Larson –
looking very attractive
Данил Харитонов –
Well, ordinary watches, painted them not straight so well. Work, on the hand sit normally.
Юлия Савельевa –
Walked very long, in kirov, the goods liked, everything corresponds to the description
Crystal Nichols –
Good watch,exactly like in photo
Анфиса Александровa –
The goods came very quickly :))) my husband liked everything. Seller recommend.!
Teslim Bala –
Item received with thanks.
Luisa Oliveira –
Product arrived in perfect condition before time, recommend.
Виталий Терехов –
Came the order very quickly, the strap is large and not adjustable. Look good
Yetunde Okolo –
extacly what I ordered for and I was not even expecting it so soon.they did tried but I noticed the watch isn’t working don’t know if am to set anything tho
Vicente Silva –
IS a very cheap watch, the value is good, is light but is beautiful, only works the central button that changes the hours, the other two buttons is ornament, undergoes a watch good if not look right!
Juan Carlos Santana –
Normal
Андрей Терехов –
Watch cool i liked, i advise everyone for this money the watch is worth
Яна Плотниковa –
Top for your money
Billy Adams –
They came with a bevel on the glass.
David Morales –
ok, thx
Crystal Long –
The clock is very beautiful! Come safely!